SiteStock
Cancellation & Refunds
1. While the Service is free
You can stop using SiteStock and close your account at any time, from your profile, with no notice and no charge. Deleting your account or an empty company removes the associated data (see the Privacy Policy).
2. If paid plans are introduced
The following will apply to any paid subscription, unless we clearly state otherwise at the point of sale:
- Billing. Plans are billed in advance for the period you choose (for example, monthly or yearly). Your subscription renews automatically for further periods until you cancel.
- Cancelling. You can cancel at any time from your account settings or by emailing us. Cancellation stops the next renewal; it does not end the period you have already paid for, and you keep access until that period ends.
- Refunds for the current period. Fees already paid for the current period are non-refundable, except where required by law or where section 3 or 4 applies. We do not give pro-rata refunds for cancelling part-way through a period.
- Yearly plans. If you cancel a yearly plan within 14 days of first buying it and you have made only minimal use of it, we will refund it in full. After that, the point above applies.
- Price changes. We will give at least 30 days’ notice before a price change, and it will only take effect from your next renewal. If you do not accept it, cancel before then.
3. Consumers
SiteStock is intended for business use. If you are nonetheless a consumer (buying outside your trade or profession), you have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of subscribing and receive a refund. If you ask us to start the Service within that 14-day window, we may charge you for what you used up to the point you cancel. This right does not reduce your other legal rights.
4. If something is wrong
If a paid feature does not work as described and we cannot put it right in a reasonable time, contact us - you may be entitled to a refund or a partial refund for the affected period. This does not cover problems caused by your own systems, your internet connection, or a third-party supplier, bank, or courier that SiteStock only helped you coordinate.
5. Chargebacks
If you have a billing problem, please contact us first - we can usually sort it out quickly. Raising a chargeback with your bank without contacting us may lead to your account being suspended while it is investigated.
6. How to cancel or ask for a refund
Email arcooreacc@gmail.com from the address on your account, or use the cancellation option in your account settings once paid plans exist. We aim to respond within 5 working days.